Bolyard Lumber

We were blessed to work with Bolyard to build our new home. Bolyard guided us on the right selections for high quality Lumber, Doors, Windows and Trim and competent contractors to build our home. Thank you Bolyard for all your great work, our new home is awesome.

HORRIBLE CUSTOMER SERVICE...BEWARE....I have been a long standing customer of Bolyard Lumber. I spent over $4,600 for screens for my new house including screen doors for doors that open to our backyard. I made it clear that we have small children - that the doors would be used frequently and that we wanted screen doors with push bars and toe kicks. They dropped off all of the screens. As we were installing them the screen doors we noticed that the screen doors did not have push bars or toe kicks. I immediately contacted the owner of Bolyard Lumber, John Monigold, and requested to exchange them or return them. He told me that I should have known that they do not make screens with push bars and toe kicks and that the screen doors are special order and not returnable. I explained that this was never made clear to me and that I never signed anything regarding the non-returnable nature of the screens. I requested any type of sales receipt that I signed indicating that the screens were not returnable. Not only was he not able to produce a sales receipt with their return policy but he was indignant and told me that "any reasonable person knows that this is not returnable". This is horrible customer service. I am now out over $3,000. I am contacting my credit card company. We will see what happens.