Eyecare & Laser Mgmt

I am shocked and appalled at the treatment we received today for my seven year old daughter’s appointment. As an inter-racial couple, our daughter was denied service because we did not arrive 15 minutes before the appointment to fill out paperwork. This is odd for many reasons 1) my wife was not previously denied service or made to show 15 minutes for her appointment last week; 2) we had called because we were concerned that we were running late and the receptionist told us that we had a 15 minute grace period (we were 5 minutes late); and 3) after arriving the receptionist gave us the paperwork then five minutes later she came out into the reception area and told us that the doctor would not see us because we hadn’t arrived 15 minutes prior to our appointment!!! Note this policy is not written anywhere on their website nor did my wife have to follow this policy nor were we told to arrive at 3:45. For the record the appointment was at 4:00 and they don’t close until 5:30. Upon returning home we phoned for an explanation and were promptly hung up on. Obviously, we will no longer do business here.