Petco

I have been in this store many of times and the cleanliness within the bird areas were horrible. On my most recent visit, I mentioned to the store manager, Kim, that I believed the bird cages were not as clean as they should be and that they are this way in every visit I have had. Upon hearing my complaint, Kim immediately became defensive and told me that the bird cage cleanings were done when she felt needed. I questioned how often this occurred and was told it was not of my concern. After hearing this, I walked away from the conversation as I knew from a previous complaint, in which I had called the store and spoken to Kim about, that this would not be taken care of. Personally, I own 2 birds and know how clean a bird cage should be if it is cleaned once a week, as advised. I feel that the bird cages are only being spot cleaned on a regular basis and not being deep cleaned often, if at all.
During the same visit, I became deeply upset by another incident that happened. While I was shopping in the store, I over heard Kim tell an associate she would not be allowing her additional breaks throughout the day to use the bathroom because she was taking too many as it was. This would not have been a problem, I feel, if the associate she was telling this to wasn't obviously far along in pregnancy. In addition to telling this to the pregnant associate, she also told this to another associate saying that it would have been better if the pregnant associate would not have gotten pregnant to begin with. This comment and Kim's previous comment towards the pregnant associate are uncalled for and anyone holding the power of a store manager should not be caught conducting themselves in such manner.
I have written to the corporate offices regarding my situation and, as they have done previously, my concerns were swept under the rug and I doubt anything will be done to change to awful management this store receives under the management of Kim, the store's general manager.

AWFUL! We arrived 2 minutes before closing. Amy the dog trainer was red in the face and yelling at us to take our business to Petsmart because we arrived late and because we expected her to catch two finches when her supervisor asked her to do so. She would walk away, walk back to us, scream at us, tell us to go to Petsmart, etc. She took off her name badge when I asked her name and wrote down her name and her supervisor's name. It was the worst customer service (if you can call it that) that I've ever had. It's disturbing that Amy the finch catching dog trainer with anger issues now has my personal phone number and address via a pet adoption form. Scary, and won't be returning after being a Petco customer of over 15 yeas. Petsmart will now be helping me with 3 dogs on special diets, a cat, fish tanks (including a reef tank), and 5 parrots. I hope this makes a dent on Petco's P & L statement in its own small way.

We bought a guinea pig for my daughter who has special needs after her last guinea pig died after three and a half years. This one died a week after purchase. We spoke to an assistant manager and explained that we had misplaced the paperwork but she said they had it on file and would exchange it for another one. After driving fifteen miles to exchange it the general manager Kim refused. When I threatened to call corporate she gave me a gift card for the price of the animal. My daughter picked out a new one, had a name for him and she refused to sell us the animal stating that she wasn't comfortable and thought we would harm it. I had to carry my crying child out of the store with no guinea pig. Horrific customer service!!! Truly appalling.