Tile Outlet, Etc

I have been working with Mark of Tile Outlet on a professional project. I was happy to find this discount tile store near me. They have high quality product at low prices. I appreciate that they have access to designers who can help pick the right product, style, materials, and color to match the design and furnishings of the business or home. Mark has been a pleasure to work with. He has been in this business for many years, and his knowledge show. I highly recommend Tile Outlet for business and home projects.

Great customer service and tile selection.

We specifically worked with one of the owners- I was having a hard time deciding what I wanted the look of our master bathroom to be, and she was incredibly helpful in finding tile and flooring that worked well together.

I would definitely recommend this business.

I would seriously consider placing this store at the bottom of your list when considering where to shop for tile. Instead, spend your time and money at a store where your business is valued. This store does offer a great selection of tile. Unfortunately this is where the "great" stops. The service and accuracy on the fulfillment of our order was horrible. We traveled 50 miles to purchase tile from the store for our kitchen. It found the tile we liked, purchased it, and they loaded the tile for us. A few days later we set up to have the tile installed. It was at this point we discovered 75% of the tile we received was incorrect. We contacted the store and were told to bring it back and they would exchange the tile for correct tile. We were not provided one apology during the phone conversation. We made a second trip to the store a few weeks later and they exchanged the tile and assured us it was correct. Again we set up to have the tile installed. And again we discovered the tile we received was incorrect. The contacted the store again the following day. The gentleman we talked to did apologize this time and offered to have us come done and they would exchange the time again and this time we will open the boxes to be sure. We again made the 100 mile round trip. After arriving at the store we were told they did not have the tile we purchased, and it would take 2-3 weeks to get it. After receiving the call, we made one final trip to pick up the tile. There willingness to make this right was pathetic. The lady who we spoke to, who was one of the owners, was more worried about ensuring they still made a profit on the deal. In the end, after driving a total of 300 miles and wasting 6 hours in the car we were offered a refund less then what we spent in fuel trying to fix their mistake.