AT&T Store

Wow, talk about a let down! Worst cellular store and worst service known to man! The only thing good from this place was the iPhone 4S purchased. MY wife went into this store to buy me a new iPhone for my birthday and the service was terrible. She was helped by Rich P. and it was by far the worst experience of her life. She called me crying. I mean crying! She went into the store, said she wanted to buy a new iPhone. The guy, Rich, brought out the phone and sold it to her on the spot. He didn't mention that it would be hooked up right away. As in immediately. Which obviously meant that my phone, while out at work and using it was deactivated and I was left high and dry in the middle of a work day. (I use the cell phone to earn a living!) I get it. Initially she shouldn't have had it hooked up right away, but the guy never asked if she wanted it hooked up right now or not. Then when my wife was like "what? you hooked it up already... it's a gift!" Well to his defense it's not like he knew. Honest mistake. It's how he reacted that's CRAZY! He wasn't sorry, wasn't remorseful, didn't feel bad or anything. In fact, he was snooty, rude, offensive, defensive, totally mean and said many times "it's your fault!." He belittled her and made her feel stupid and didn't say sorry or anything. LAME! I've never had my wife call me crying about the way she was treated till today. I went in to confront him and he said I was a liar and my wife was a liar. Then he said he wasn't going to wave my $36 activation fee like he told my wife because I came in. This guy was a real jerk and real piece of work. You'd think that AT&T and Cellular World would have high quality customer service representatives in their stores being such amazing companies, but I guess not. I would NOT recommend this store to anyone and I would certainly NOT recommend Rich in ANY customer service job EVER! Cellular World and AT&T at 445 Rohnert Park Expressway, YOU SUCK and I hope someday you Get the service you GAVE!!!!!