Ray O. Cook Heating & Air

We were scheduled 2/27/18 for a maintenance on our home heating system between 2pm & 4pm. Bryan Ibay the service technician called prior and asked if possible since he was ahead of schedule could he come earlier, which was even better. He came out, put on shoe covers (to prevent tracking in outside debris)explained what he’d be doing and got to work. He changed out the air filters, checked the unit in the attic, ran the heating system and completed the service call and explained useful filters for the future. Ray O Cook has experience technicians and we are pleased with the Rheem system they installed in 2016, no complaints.

We recently had our heat and ac units replaced, as well as new ducts. It was good to see the air flow test data, and to clearly understand from Paul M. the best system setup needed. The install was finished within the week, and the whole team was really focused on Customer service. We now enjoy steady, even heat in all rooms. We can't wait to try our new ac in the summer.

Huge thank you to Sonny O very professional gave unit good ck up .. answered all my questioned explained so I could understand ..I will recommend Ray O Cook to everyone .. Once again thank u Sonny O top notch Service Tech..

Sonny was right on time with a phone call before to let me know he was coming. He was very professional and nice. I would recommend him and the company to anyone!

Came home from shopping at 1:30 pm. My neighbor had called to say my air conditioning unit was making a lot of noise. Went outside, and it sounded really bad. Turned everything off and called Ray O Cook. Actually spoke to a live person! Turns out they could come today! By 4:30 everything fixed! Nice technician who explained everything to me.

Had a new AC/ Heating unit put in. Owner and staff were professional and knowledgeable. Also patient to work with us while we found loan source for payment. Had an issue with AC 2 years later which they took care of. Return calls quickly and come at the time indicated.

When our heater went out last winter it was urgent that we got it fixed right away. These guys were able to come out the same day that I called and didn't charge me an arm and a leg.

We use Ray O Cook for our rental properties as well as our primary home. Friendly, honest, and they do great work. Wouldn't use anybody else for our heating and cooling.

Outstanding service. Honest and reliable.

AC kept kicking the breaker every few hours, a guy came out, fliped the breaker, said my filter was dirty and recomemded to change the fuse box and add kick start for the compressor for 300$ each, but said other than that it should be now working, wanted to charged another 60$ (on top of service call charge) for 'reseting' the system as he said. He left it went out again, so I reset the breaker myself 2 or three times while waited for electrician to come out and inspect the breakers and the box. After the inspection there was absolutely nothing wrong with wires, breaker or the box (other than it was looking old on the outside). Called them again to come recheck the problem, they wanted to charge me another service call fee, at that point I figured might as well call another company. I'm beginning to think they just employ a whorde of incompetent technitians and make their money on service calls. I can't account for any other reason of such horrible diagnosis.