Kitchen Conservatory

I bought my wife a cooking class for her birthday. A couple of days before the event, my wife had an accident and had to go to the ER because she had injured her finger. Clearly not something we could have foreseen. Having every intention of going to a cooking class and giving Kitchen Conservatory our business in the future, I called to see if we could reschedule. I was informed that the company has a very strict cancellation policy and that they could not reschedule us. I asked if there was any way they would work with us to find a solution that might benefit both parties given the circumstances, but the owner had no sympathy and would not entertain the idea. I understand that they are in business to make money, but I cannot understand why Kitchen Conservatory would be unwilling to work with us given that our attendance would put their business at risk given the event is a hands-on event and my wife would not be able to participate without contaminating the food for everyone else.