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Lackland Terrace, Far West Side
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Tiffany K.

11/30/2018

Overall
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we bought a 2006 Chrysler Town and country, for$2900.00. 3 days after purchasing this van the ac/heater goes out and the driver's side window stopsworking marecio saysthey would fix it. it was there for a couple hours, they called and said it was fixed. we went to pick the van up and it was working, not well. 4 days laterr same issue, I told Maricio and again bring in for chuy to look at. they had it for 2 days this time. we pick it up and notice the breaks are grinding and now thee engine light was on. the dealership ignored those problems while they had our van. Then 3 days later again the air stops working snd the back tire blows on us. They tell us to bring it back for the 3rd time in about 3 weeks at this point. They had the van for 2 days before Chuy said it was out of his expertise and it needed to go to a electrician. Maricio told my husband to come pick it up and take it to their electrician. Maricio refused to pay for the breaks so we told his mechanic we would pay the 187.00 for new breaks on all 4 tires. They had the van for a total of 5 days before they call us and say it's ready.the next day I realize one of the tires only has 3 lugs on it holding the tire on. I look at the other tire and that one only has 4 lugs. the mechanic never told us he broke the lugs nor did he fix them. it had been another 4 days and again the air stops. my mother decided to take the van to her mechanic and have it fixed because obviously Lackland motors wasnt ever going to fix these problems. The radiator is full of holes, they counted 20 different oil leaks throughout the engine. the list goes o. Maricio sold us a complete lemon. I'm 8 months pregnant with 2 children. This dealership took us for $2900.00 + the 187.00 break job, plus the 4 days my husband missed work because of this van. .don't waste your money like I did. now I'm forced to sell this vehicle, still with the paper plates, and pray I get enough to get something reliable to get my kids to school.

BS
Brian S.

12/02/2015

Overall

Don't even try to call, they don't answer or return calls. Worst customer service from a dealership ever. I won't even buy what I wanted to from them.

Details

Phone: (210) 788-6123

Address: 3003 Colt Dr, San Antonio, TX 78227

Website: http://hertzcarsales.com

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