Seaforth Boat Rentals

I was a member of this company's Sailing club for over 5 years during which time I got Lousy Service, Unmaintained Boats, including one that was rented to me without gas leaving me adrift for an hour in the bay, and to top it off Not Honoring their Reservations. I think I must have paid about 5 thousand dollars in dues and rental fees during this time. Not worth it for old beat up boats and punk kids at the rental counter disrespecting me and canceling my reservations without notice. My recreation te is sacred, and they could care less about customer service. Do not trust this organization. I'm withdrawing and joining a real yacht club where members are appreciated and respected and dues are applied to the rental unlike this club that sucks it away into their coffers.

I feel bad giving a one-star rating overall, because the boat was a 3-star, but the customer service is a MINUS FIVE (-5)! See other people's reviews on YELP!



The boat ride was enjoyable, except for the few times when the breeze caused the umbrella to tilt. I'm not sure if that's the way it's supposed to be (yield with the wind??) or if we just got a bad one (we were told boat is due for a few repairs, including the BBQ and control stick). The umbrella tilted so much that the first couple of times, we seriously thought it would knock somebody's head, or even break off and smash us if the wind were strong enough! Eventually, though, we got used to it. Other than that, the occasional breeze was nice, and the guy at the dock was very helpful. The kids enjoyed it enough that we considered coming back for Sea World's fireworks.



However, any good feelings was completely killed during check-out. They successfully turned what could have been a positive repeat experience into a very uncomfortable one by refusing to give me copies of anything that I've signed or agreed to, and then followed that with some of the worst customer service attitudes. More like customer DIS-service.



FOR COMPLETE REVIEW, go to my yelp link at:

http://www.yelp.com/biz/seaforth-boat-rentals-san-diego#hrid:NddbAY54sbZnwpADMI1EFg