Enterprise Rent-A-Car

Do not rent from them. i have rent from them a couple of times. The first time I asked them to come pick me up and they took over a hour to come get me. Second time they ran out of cars. How do you run out of car if I got resavation. Third time, I found out they ban me on the third time. I asked them why and they said my mother did something. How they going to ban a home family