Cooper's Seafood House

We just had the worst most inconsiderate service imaginable. My wife and I took our two boys (ages 2 & 5) to dinner at Coopers in Scranton. My wife got the boys kids meals of fried shrimp and French fries. The kids’ meals arrived before ours. Our server said ours would be right out.



The kids’ meals still had the tail on the shrimp, which isn’t a big deal. I’m actually glad they did. Otherwise, I would not have known how scalding hot the meals were. My wife and I both started taking the tails off the shrimp so our kids wouldn’t choke on them.



The Shrimp burned our fingers because they were so incredibly hot. It definitely would have burned my 2 year olds lips if I gave it to him.



Meanwhile our adult meals were taking forever. By the time our meals were served, the kids were almost done, which meant we had to entertain our kids while we tried to eat.



When she served the adult meals, the server asked us if everything was okay. I told her how incredibly hot the kids’ meals were. She smirked and explained to me that seafood had to be cooked to a certain temperature. That was very insulting in itself.



I immediately explained to her that the food should also be served at a temperature that is safe to eat. If my 2 year old ate the food, he’d be in serious pain. The server thought this was funny and she started to laugh. She repeated her safe seafood temp logic and I asked to speak to the manager.



The Manager came over and I started to tell her about our interaction with this waitress. The manager tried to suggest that the waitress was not laughing in disrespect but because she might have been nervous… as if we don’t know the difference.



I gave the manager more details to refute her suggestion but the manager again suggested the waitress laughed because she was nervous. I knew I was not getting anywhere.



The manager did apologize and offered to do something with our bill. She also offered a free desert for the kids. We accepted the offer because the kids were done eating and my wife and I just received our meals.



This was also a nightmare. The waitress did not return to our table until after we were done eating. We took the desert to go. She still had that smirk on her face and used polite words dripping in sarcasm. The bill came, it was not adjusted. She did not get a tip.



The final insult, as we were driving home, my wife explained that the kids’ meals came with a desert anyway.



I would implore all parents to stay away from Coopers seafood house, especially if you don’t find toddler safety to be a laughing matter.

Absolutely inexcusable all around.

I am trying to make a reservation at coopers in Scranton PA Can some one tell me if they are still in business?

and give me the phone #?

[email protected]

I love Coopers lobster. Especially when it's free on your birthday.

If only I could take you back 10 years to an exceptional restaurant with terrific food that was reasonably priced, a great atmosphere, and a courtious waitstaff. Unfortunatly, I cannot. As it stands today, Cooper's has gone from a great place to something that should be put out of it's misery. The food comes two ways, extremely raw or way overcooked, either way, you'll be paying a good chunk of change for something you wouldn't feed your pet . The atmosphere has basically disappeared and the waitstaff seems to be permanently visited by Aunt Flo. The only reason to visit Cooper's now is for the decor. I recommend spending your hard earned money elsewhere.