Roling Ford

“TERRIBLE CUSTOMER SERVICE AFTER THE SALE”



I purchased a 2008 Saturn Outlook from this location on July 17, 2013. I drove all the way from St. Louis, MO to Iowa (500 miles), because they had the exact car we had been looking for. We were hesitant to drive that distance for a car because we would not be in close proximity in case something went wrong. WELL WE SHOULD HAVE WENT WITH OUR INSTINCTS!



There were no “Service” lights on when we purchased the car, but as soon as we were about 100 miles out, on our way back home, the “Traction Control OFF / Service Stabilitrack” light came on. I didn’t think too much of it at the time because I thought maybe we accidently hit the Traction Control button since it is close to the cup holders. Since then, it comes on all the time. To make matters worse, about a week later the “Check Engine” light came on, and I went to AutoZone to see if they could tell me the problem, and then couldn’t pin point it for sure. I would have to go to a GM dealer and pay the $100 diagnostic test to know for sure.



Now I am trying to get my plates, but I can’t get them until the car passes Emissions testing, and it won’t pass because of the “Check Engine” light.



It’s now August 20th, and I made a call to Roling Ford about all the issues I have been having, and they said that they can’t help me. More specifically, “Did you buy the extended service plan?” I said “No.” The response from the Sales Manager Brent, “That’s why I always recommend customers buying those.” TERRIBLE CUSTOMER SERVICE!



The only thing I can do now is to write a poor review for this dealership so no one else has to get screwed like I did. It sounds to me like the lights were on when they got the car, and they just reset them in the shop. PLEASE DON’T BUY A CAR FROM THIS DEALERSHIP



- VERY UNSATISFIED CUSTOMER