Platt's Beach House Furnishings

Found a little piece there on clearance but wasn't sure of measurements so they said they would put it on hold for me. I called and told them that it would fit and wanted it and would be there the next day to pick it up. I had family over and forgot to pick up. Called the next morning to apologize, they said they still had it. I apologized again and told them that I was coming to get it, leaving shortly. We were not an hour and when we walked in, no greeters at door (nor was there on original day), 5 or 6 workers were gathered in the center of store, as we approached the sales lady said, "sorry sold it"! I said to her I just called and they said they still had it and that I was on my way. She just shrugged her shoulders, and never once did she or any other sales staff there even try to stop us, offer us to see anything else. I had told the sales woman on the original day that there was many pieces that they had that I was interested in and would pick it out when we came back because it was crowded. I would not recommend them. There were customers all over the store, even as we exited and not one staff member made an attempt to help us or them. For the prices they have I would expect much better customer service. I would not recommend them.

My mother purchased a recliner from this company less than a year ago The leather on the recliner started to tear. She recently took the chair back to be repaired in which the company (Platt's Furniture) told her that she needed to bring it in so that they could re-upholster the chair. After a few weeks, my mother phoned the company to find out what was going on with her chair, upon which they told her that they could not repair the chair because it was torn due to wear and tear. I phoned the company and spoke with Mrs. Platt who was extremely rude and she assured me that she stands behind her manufacturer and not her customers. So what could cost her company a few dollars to fix and leave a lasting impression on her customers, the company only stands behind the manufacturer. Do not buy anything from this company simply because once you buy something from them, they don't care about you. This is not a company that represents customer service. They are not loyal to their customers but to the manufacturer. GOOD LUCK with this company.