Bob Miller's Appliance and Mattress Showroom

SEE NOTE AT END -- Bad service but an apology from the owner helped. First note: Very upset with the service they provided. I asked them to come and repair a fan on a stove. In the end, it cost me $700 to repair that fan -- 4 trips from the technician. Apparently each time he came, he discovered he needed something else - why he wasn't able to asses the whole problem

up front and give me a quote is beyond me. I am away a lot - my disabled mother lives in the home with caregivers - so I did not know of all the trips. They obtained only an authorization from me to purchase a $20 spare part after the first trip and I was assured I would not be charged for a return trip to install that part. Next thing you know, I get a bill for $680+ with four trips recorded. When I called to complain, I was told they could come back and take out all the parts they had installed. That speaks volumes about their value for customers.



2nd Note: To their credit, several weeks after I sent in my last payment, I received a letter from Bob Miller with my final check returned ($230) and uncashed. They apologized for the poor service and ensured me they were addressing the issues with their techs. Good move Bob Miller.

I love my new JennAir range and the delivery men were awesome and worked hard to get it to fit in my present space and configuration. They did a great job and even noticed one hinge on the oven door didn't work as smoothly as they they thought it should and ordered me a new one. The tech came and installed it in a few days. Great service. Couldn't be happier.

Yesterday my new appliances were delivered by 2 servicemen from there, Aaron & Klaus...they were both very professional, knowledgeable, and made sure everything was running properly...I love my new stuff and they did everything, even removing the old appliances and doing what I wanted done with them...they made sure there were no leaks and that all were running smoothly...Thank you Bob Miller Appliances...that is why I go to YOU!!!!