Epic Air Trampoline Park

Sooooo Disgusted with this place and there lack of customer service which is so important these days!!! Was quoted a rate on the phone for a small group on a wednesday, and when I got there "whomever I spoke with" was incorrect and because it was spring break, no discounts would be offered. Didnt matter that THERE employee quoted me and told me to come in on WEDNESDAY, it only mattered that I pay full rate or leave. I had seven kids with me so I was trapped. I asked Tyler the manager to help me out and do something for us, and he proudly snickered and said No, there was nothing! I asked to speak with the manager and he informed me HE WAS THE MANAGER. I asked for HIS manager and he informed me "he wasnt gojng to wake her up" and looked at me like I was nuts! He again rudely informed me to pay full price or leave. I was then hit $2 extra a kid for there special socks! I paid to appease the kids, but dont they realize what they are doing when they treat someone like that!?!? I guess not, however after about an hour, Ronnie who was tylers manager approached me, and seemed sorry I had been misinformed and offered me $2 off coupons NEXT TIME coupons... I told her how very upset Tyler had made me and treated me. She said he would be dealt with. Later in the day, I recieved an email from Ronnie telling me that if I need any more clarification about there rates to feel free to reach out to her. ARE YOU KIDDING ME? She did say Tyler was sorry also. I still cant believe how I was treated and this company is missing the mark on customer service. After sharing with my moms group, I have many moms saying the same either they feel nickle and dimed or had an incident with a bad emplyee. I also read some complaints and Epic Air defends to a fault. Its almost embaressing that they keep saying they get complimenst all the time... Epic Air should pay more attention to the mistakes instead of boasting about compliments!!! They are severly forgetting the most important rule, the customer is always right! I feel quite ripped off!!!!!

great surprize to find out concession stand is affordable. large slushie only 1.90 for a recreational park! Outstanding.and there bathrooms wooooo dogie so clean. the kids had a blast jumping on trampolines staff very helpful and nice.