More Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Brands
CHEVROLET, BUICK, Cadillac, FORD, HONDA
Payment method
discover, amex, mastercard, visa
Categories

Reviews

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JC
Joe C.

03/11/2018

Overall

Bought a 12 focus from them in Sept,love the car....took there time with me,and went above and beyond what I would expect from a car dealer,try them,you will be glad you did..

MA
Michelle A.

02/03/2014

Overall

CROOKS!!!

Initially everything seemed great with the purchase of this used car 0n 12/13/14. The dealer stated that there was a 1,000 mile 30 day power train warranty which as a single woman is why I bought the car for a higher price from a dealership. After owning the car for less than two weeks, I was broken down for the first time. This problem was not properly fixed. I immediately noticed that there were issues with the transmission shifting and after driving for just over a week after getting the car back from the initial issue drove it a hour back to the dealership during which time I received a flat tire. After having a temporary tire placed on the vehicle I drove to the dealership.

The dealer stated on this date (1/8/14) that the car did not have a warranty. When purchasing the tire there was another individual there who was witness to the salesperson stating there was a warranty. The individual took the auto for a drive with the temporary tire. He drove the vehicle 55 miles per hour with the temporary tire on and stated there was nothing wrong with the transmission as it showed hesitation as it was between gears and then abruptly jerked into higher gears. He stated that was good and that this writer should worry when the vehicle did not shift gears. This writer stated that the car did not drive like this initially and were aware that transmission issues could temporarily be masked. He then stated after stating that nothing was wrong, this could be done by placing the vehicle in and out of reverse to free oneself from snow... a contradiction to nothing was wrong. He appeared to be intimidatinghe drove the vehicle fast with the temporary tire fast and had a condescending/rude tone. He contradicted himself multiple times.

Upon returning home I took the car to have the tire replaced. I was told that 3 tires were balled and dangerous. Furthermore I was told the car NEVER should have passed inspection and that I could have been injured. I sent a registered letter to the dealership. These people are crooks and I have reported them to numerous places and am considering legal action. PLEASE be aware; beware!!!

Details

Phone: (585) 352-5344

Address: 2571 Spencerport Rd, Spencerport, NY 14559

Website: https://automaxny.com

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