Crumbs Bake Shop

We went to the Stamford Crumbs for our daughter’s christening party. My husband made several trips to the store to ask questions and to purchase cupcakes so that we could choose which flavors to get (I was a bit worried about the quality b/c several of the ones he brought home tasted a little stale). When we placed the order, we asked them to make the icing on the key-lime cupcakes paler (they’re neon green usually). The saleswoman said that they needed a sample of the color that we wanted if they were to make a change. So, I went back again (during a very busy week) to give them a sample. While I was there, I went over the details of the order one more time to make sure everything was perfect. The morning of the event, my husband goes to the store to pick up our order. When he gets there they tell him that a dozen pink cupcakes were not delivered. Since they don’t make the cupcakes in the store, they could only replace them with kinds they had there. Not only that, the green cupcakes were the same green that they always are. The color didn’t bother us as much as the fact that we wasted our time getting a sample to them only to have them disregard it entirely! The final straw was when my husband demanded to talk to a manager to complain about all of the time (AND money) we spent to get this order right. The woman he talked to actually had the nerve to say dismissively, “They’re only cupcakes.” No, they’re the main focus of your job and the cornerstone of your company! In the end, all we got for our troubles was a dozen free of the wrong cupcakes to replace the ones they forgot. The cupcakes were good – fresher than the ones we got in the store – but they weren’t good enough for us to ever go back there again.