University Village at Southern Apartments

I haven't even completely moved in yet, and I'm already VERY worried about how this year is going to be. First of all, the office staff is AWFUL. They are rude, disorganized, lazy and not the least bit helpful. Every single person I've had a question for has had a horrible attitude and has acted as if I'm wasting their time. Guess what? It's your JOB to answer residents' questions.The staff DOES NOT look at the roommate matching forms you spend time filling out, so don't bother. I was originally placed with two people that were admittedly drug users (it was plastered all over their Facebook pages), and the front office basically called me a racist when I requested roommates I would actually be compatible with. They kept telling me they would have my new roommate assignment done "tomorrow," and when I would call (per their request) to check on the status of the change, they were rude and said, "you don't understand how busy we've been with the number of people complaining about their roommates." Well, gee, maybe if the assignments had been done properly to begin with, there wouldn't be an issue. Also, only one of my roommates was allowed to move in. She has been there by herself for quite some time now, but my other roommate and I are not allowed to move in until the 19th of August - one day before classes start. When my roommate moved in, there was a gaping hole in our wall that has since been poorly patched over, there was writing all over the walls inside and outside of the apartment, there are paint splatters all over the "hardwood" floors (which I'm not entirely sure are even laminate, let alone hardwood), two of the bathrooms have extended counter space while the other two hardly have any counter space at all, my roommates were promised stainless steel appliances and received standard black appliances with a broken microwave (the front panel is literally hanging off), they have already raised my roommate's monthly rental rate by $36 without warning, the dryer is hardly functional, the 42 inch tv you pay for with the premium rate is nowhere to be found, the apartment is MUCH smaller than the model apartment which is supposedly the exact same as others of the same 4 bedroom floorplan, the layout is entirely different than the model apartment, there are roaches and ants that were not taken care of despite my roommate requesting to have them sprayed, and maintenance entered the apartment one day and left the front door unlocked and open when they left. In addition to all of that, they told one of my roommates that she could move in once the carpet in her room had been cleaned... We have a so-called "premium" unit with no carpet in any of the rooms. Needless to say, I am terrified of what my leasing term will bring. Hopefully the management will open their eyes and at least realize how horrible and useless their office staff is. They are unprofessional and unfriendly at best!