Visionworks

First class service and my glasses arrived in 7 days. The staff offered recommendations and were helpful. All of my friends shop here and I can see why. Great overall experience.

11/05/16
I ordered 2 pair of glasses at Visionworks, 2060 Market Drive, Stillwater, MN. I requested the same lens material that was used for my 10/14/13 and 5/7/16 orders.

11/30/16
I called Kevin J. Evans, the General Manager, at Visionworks. I explained that I was not able to use the glasses for driving because they caused dizziness. My 11/5/16 order was incorrectly filled with polycarbonate lenses instead of plastic lenses like my last two orders. He stated that he would handle the remake of my glasses and that I would be reimbursed for the difference in lens price.

12/12/16
I called Mr. Evans and he stated that the “glasses are not in yet”.

12/29/16
I called Mr. Evans. He stated that the lenses “broke in the factory” and are being redone. He stated that I would receive a full refund of $285.56 because of everything I had been through.

1/13/17
I called Visionworks and was told that Mr. Evans was out of the office. There was NO RECORD for the remake of my glasses on file at Visionworks.

I met met with Alexa Harmon, Retail Supervisor. She stated that Mr. Evans never processed my glasses remake order on 11/30/16. I noted that Mr. Evans had lied to me on 11/30/16, 12/12/16 and 12/29/16. Alexa Harmon processed my reorder. I requested a full refund of the payment I made 69 days earlier on 11/5/16.

1/16/17
I called Eric Beller, Territory Director for Visionworks and detailed the poor customer service that I received and the lies that I had been told by Mr. Evans.
Mr. Beller called me back four hours later. He stated that what had happened to me was a “comedy of errors”. Mr. Beller stated that that he would be handling this matter internally. He apologized and stated that I received a full refund and that I would be receiving ‘free glasses’.

The Feb. 2015 issue of Consumer Reports ranked Visionworks 33 out of 39 eyewear retailers. I wish the review had been published before I had the misfortune of going to Visionworks on 11/5/16.

Stillwater MN shop is unorganized and needs help, I have had nothing but issues!!!! Lost my Order/RX twice (2014 & 2016) and my grandmothers once!

The people here are all about making sure every customer is happy. My son plays sports and his glasses would get banged up and bent constantly. They would fix them on the spot, for FREE. I recently broke mine. They repaired them in less than a day. Once again, FREE. Customer for life.