Massage LuXe

Let me start off by warning everyone to stay clear of MassageLuXe at Harbourview in Suffolk, Virginia. I received a gift card for a massage as one of my Valentine’s Day gifts. While I was in a relaxed state of mind, I joined up- paying $58.88 per month! I think I was a little pressured when I signed up that day. To be totally honest I didn’t fully understand the cancellation terms. Today I went to cancel my monthly membership thinking I had two massages left on my membership, because I had already paid for them out of my checking account. First I asked how many massages I had left that were paid for, I was told I had 2 left. When I proceeded to cancel the membership, I was told I had forfeited those two massages.



When I expressed my displeasure at this; the manager, Brooke, told me to keep my voice down in the front area and said “I’m not going to argue with you”. Despite being upset, I did not raise my voice at all. I asked Brooke for contact information to reach out to the district manager; she refused to give me the number and said she would email the district manager and I would have to wait for her to call me. I asked for the franchise owner and she reluctantly gave the name of Ben Fitzgerald. I asked for his contact information and did not receive that either. I confirmed my phone number and have still not heard from them and that was over six hours ago.



So heed my warning, do not do business with their company. The masseuses are great but their business practices are not the best, in my opinion.

Don't go to Massage Luxe. I have been twice and left disappointed both times. The hour long massage is actually 40 minutes because the masseuse comes to get you from the lounge 10 minutes after your appointment time and finishes 10 minutes early. I signed up for a membership because I was told would get another massage if I paid an extra $15 and could cancel at any time. That isn't the case. The staff seems friendly enough. The regional manager, however, has no respect for customers and no clue what customer service involves. I was disrespected, berated and ridiculed on the phone.



I also left my 2nd massage in serious pain.