Bob Evans Restaurant

OMG I am so mad I can't see straight!! I went into Bob Evans in sunbury at 9:30 p.m. & ordered a cup of coffee & was told there was no coffee...I said what you have no coffee??? The girl said no we don't have any made and it takes 8 minutes to make it & we close at 10. I don't care if I walk in there at 2 minutes til 10 & ask for coffee, you take your LAZY A@@ & make it. I have worked in this bussiness for 17 years & in my day you were fired for incompetence. I was so mad I just drank water while my grandson ate the half sandwich & soup. In tipping I start at 20% & go from there either up or down. I figured if she didn't want to make me coffee then I didn't want to leave her a tip. I can't remeber when or if I have ever walked away & left absolutley nothing. As a family we go there once sometimes twice a week & most Tuesday evenings with my grandson. It's gonna be quite awhile before I walk in there again, I'm sure Denny's, waffle House or cracker Barrel will serve me coffee. One very upset coffee drinker!



Bob Evans sent a very apologetic letter along with some very valuable coupons. Was very glad to see that they take customer service as serious as I do & not the attitude of the work ethic of the lazy attitude taken in todays work force. They also apologized for the lack of accomodation of the server. Way to go Bob Evans for not giving into the lack of customer service & pride in ones work, way to keep a customer. :p