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        General Info
        Welcome to The Horner Group, LLC opened in 1998. We were aware of the stiff competition in the Phoenix Metro Area, but we believed the vehicle we would bring into the market place, was a safer, more user friendly and priced competitively with retro fitted golf cars for neighborhood transportation. The neighborhood electric vehicle (N.E.V.) is a street legal vehicle as per the Federal Department of Transportation, for use on any street in the United States posted 35 mph or less. The Gem (Global Electric Motorcar) N.E.V. is equipped with safety equipment that is not found on retro fitted golf cars. The Gem vehicle is equipped with independent front suspension, 4 wheel hydraulic brakes, front wheel drive, safety glass windshield, windshield wipers, 3 point retractable seat belts, and a speedometer. You will not find a lot of these features on a standard golf cart. Historically, golf cars were manufactured to operate at a slow speed on golf course. However golf cart owners have found many other uses for their carts. By law, street legal modifications had to be made, such as increase speed to be competitive with street traffic, head/tail lights, brake lights, turn signals, rear view mirror, horn and windshield. After all the street legal modifications, golf carts still lacked the safety features such as brakes, seat belts, shatter proof safety glass windshield, and independent front suspension.
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        Services/Products
        Golf Cart Customization, Golf Cart Painting, Golf Cart Accessories, Electric Golf Carts, Gas Golf Carts, Golf Cart Parts, Batteries, Used Golf Carts.
        Brands
        Club Car, E-Z-Go
        Payment method
        mastercard, amex, cash, check, debit, discover, financing available, money order, paypal, visa
        Location
        Y
        AKA

        Horner Group

        Other Link

        http://hornergroup.com

        Categories
        Golf Cars & Carts, Golf Courses, Golf Equipment & Supplies, Sporting Goods
        Other Information

        Parking: Validated

        Wheelchair Accessible: Yes

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        adavis2013

        03/28/2013

        Overall

        Horner Group is the ONLY Gem Golf cart repair in the valley (or that we could find) so we HAVE to go to them for repairs. But I am very upset and dissatisfied with their customer service and even their repairs. We had a flat tire and a bad battery (so we thought - since it would just stop while we were driving and wouldn't hold a charge very long). It was picked up, and that process was fine. But then they told us that there was a bad battery and that they fixed the tire. We said okay, the billed us and we paid. THEN, a few days later the same issues happened while driving it (dying on us while running errands for our organization). So we called back to see what they could do, and they said nothing. It would be a whole different service and charge to take it back in.

        So I just called today to get it repaired AGAIN.. and the lady on the phone first mumbled so much, then had the nerve to correct me and tell me all the batteries should have been changed if we had one changed (which no one ever mentioned that before) and that they never do anything like that without asking (which they didn't ask). We would have changed them all to avoid having issues like this when we need our cart for events.

        In general the lady was VERY rude, snippy, and not helpful. We are not satisfied with Horner Group.

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        Details

        Phone: (623) 977-0004

        Address: 12301 W Bell Rd Suite #A101, Surprise, AZ 85378

        Website: http://hornergroup.com

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