TV Time Appliance

I just got a replacement dryer today .. fantastic service . Sales person was very helpful, and the delivery team great. They even had to carry my old dryer out of the house over their heads. great people to do business with. Thank you guys very much.

I'm only giving them 2 stars. They are not professional, they don't have good customer service. The employees are rude. They were supposed to come yesterday and they didnt.

THANK YOU TV Time for your honesty and good service. We manage over 500 rental homes in the Puget Sound and get all our appliances from you. Your one year warranty and free delivery is just outstanding! -



We have had two warranty needs in the past two years and you just simply took care of our tenants. Wow nice. KUDOs guys!!! :-D



-Don Sr. of BCI Properties in Tacoma.

Top notch service and honesty. We have been using a washer and dryer set purchased used from them for over ten years now. The washer needed a low cost part last year and it was ready the next day. Highly recommended. Keep up the great service guys we'll be in again this week, our dryer needs your tender care after all this time it just stopped, thinking its a fuse but you are the pros and will let us know with your honesty and integrity we would go no place else. Your shop is one of those can't find small businesses like this anymore. Love your antique washer collection too. Happy Holidays :)

The one star is for terrible customer service. I echo the earlier reviewers who say the workers here, particularly the owner, have an attitude of arrogance and carelessness toward their customers. I have purchased nearly two complete sets of high end kitchen appliances from them. Despite that, when I called for service on their dishwasher, they basically told me they weren't interested in coming out and to buy some defoaming agent to throw in. When I had a refrigerator problem a few days later and called for service, the repairman didn't show for the time window they gave me and I received no call or information from anyone as to what happened. I had made special arrangements and rearranged my schedule to be home during that time. When I called to find out what happened, they gave no explanation and simply told me the window was now changed to four hours later. They promised this time he would be there and I explained the time crunch I was under but again rearranged my schedule to be there four hours later. When the repairman again didn't show as promised, I checked my phone and found a message from a few minutes earlier. I immediately called him back to find out that when I didn't immediately answer his call, he simply turned around and went back to the shop. I asked him to come back since he couldn't be more than five or ten minutes away. He refused. When I then called the owner, he chewed me out for not answering the call, told me the repairman had waited for me to call him beside the road before he left (which wasn't possible considering the long amount of time it takes to get from my house to return to the shop compared to the much shorter time that had passed between when the message was left for me and when I called the shop -- plus why do that instead of just come to my house five minutes away?), and basically said too bad for you. He also gave no explanation or apology for the no show for the earlier window, except to tell me they had to be at other places instead. He basically said I should have been available waiting for them the entire day after the first window so they could come anytime at their convenience. And if I somehow failed to immediately answer their one call that they were on their way, their policy was to drop the appointment and return to the shop with no call or notice to me.



The arrogant and paternalistic attitude of the owner as to appliance problems and service issues, having no concern or care for customers' schedules, and arguing with customers is the reason I do not recommend this shop.

Went in to the easy going salesmen, found a dryer we like, great price, free delivery, 1 year warrenty, quick delivery, and great sales staff. Way to go you guys, a company that has great business attitude for customers. You all have a repeat customer right here and I will most definatly be recommending you to others. Great Job.