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General Info
Welcome to Big O Tires, The Team You Trust! Our legendary friendly service here in Thornton, CO keeps our customers coming back for more! Early, late & weekend appointments available. Free alignment checks. Home to our namesake brand, Big O Tires, & the major brands you count on like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama. We bring you straight talk about tires, oil changes, brakes & suspension, A/C service, wipers, belt & hose replacements, new batteries, headlights, taillights. Dont let the check engine light or a flat tire slow you down! Visit Big O Thornton for honest, worry-free tire & auto service.
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Extra Phones

In PA. or N.J. Toll Free: (888) 847-3768

Brands
Falken
Payment method
mastercard, amex, check, discover, visa
Location
Colorado Marketplace
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Reviews

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RC
Rene C.

04/22/2014

Overall

I installed new rear tires 235/45/17 vs 225/45/17. I knew because of this that I was going to have camber issues because of the taller wheel. Also, I knew my toe was off because my car pulled a little to the left.



I went to Big O and was quoted 79.99 for a 4 wheel alignment, which Brady stated was for toe, camber, and caster ("whatever it takes to get the wheel aligned"). I was in a hurry to leave because they took over an hour and a half to do my alignment. After, realizing that they only adjusted toe and did not touch camber on any wheel, I called them. I spoke to a manager and he stated that camber was not touched because I did not have enough adjustment for camber. I mentioned to him that I installed a camber kit for that reason. He said that I had to get new struts. What?! New struts, what for? He stated it was to get the camber alignment done right.



The manager treated me like I did not know about cars. I told him that my struts were good and that it had nothing to do with camber adjustment. I could not get anywhere with the manager. I stated that I was dissatisfied with their work and he said that there was nothing they could do. From previous experiences (at Big O Tires), I have had my camber adjusted (that's the whole reason for the camber kit). The manager basically told me that I could go somewhere else, that they did not and were not going to adjust the camber.



Now, I am stuck with -0.5, -0.9, -1.3, and -0.5 for the front left, front right, rear left, and rear right, respectively, for camber. I told him that this was going to wear out my tires faster than normal and he said there was nothing he could do. I paid 79.99 for a toe adjustment. Neither camber nor caster were adjusted. I will never be visiting this Big O again.

Details

Phone: (303) 450-3393

Address: 3740 E 104th Ave, Thornton, CO 80233

Website: http://www.bigotires.com

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