Sears Parts Direct

The service on our Dryer was exceptional. The tech person was outstanding with her knowledge of system and had the parts handy to repair the dryer. Kudos to Sears and their associates. Thank you!

Our 9 yr. old dryer had a part go out. It made a grinding noise. Repairman came when he said he would, fixed and cleaned the dryer for $26 less than the estimate. He was very easy to work with.

12 year old Whirlpool dryer lost heat capabilities.
Tech came out, replaced the heating coil.
Total time start to finish was 30 minutes.
Tech was friendly and efficient.

I own a 2 year old Kenmore dishwasher that has had multiple problems. In this go-round, I recently had a third service appt. to repair the same problem (never the same service guy). Four days later I find that they did not fix the problem. Just made an appt. for a fourth visit. The phone schedulers have no idea who is coming. They can provide no continuity of service, cannot relay repair histories to service personnel. This is getting really annoying. Will not buy a Sears appliance again.

The person who came out was very informative and when over things I could do to help keep my washer/dryer in good working condition.

I had Sears technicians come twice to fix my water heater. The first visit was from Shawn and he replaced the thermocouple, He was a little bit more interested in selling me a new one instead, but in fairness it is a 1998 model. The heater worked for one day and failed. Another tech came and said that the thermocouple had fallen off it's holder so not installed right. The current tech cleaned the hole gas burner and reinstalled the thermocouple. He did not have proper lighting tools so I had to give him some matches! He could not get the unit to light or work, so left me with a broken heater and a $187 bill, which I paid! I wound up fixing it myself and it works fine now.

I scheduled a maintenance check for my 3 appliances that I had the Master Protection Agreement on. The technician went on about how usually things go wrong with appliances because of user error, the owners never read their manuals. He said my dishwasher wasn't installed properly, I told him it was installed by Sears, he asked, "did they have a sears uniform"? I said no, but Sears sent them. The pump in the washer had coins in it and black lint. He told me the black lint was because I was using detergent or softner that wasn't HE, or I was using the wrong amount. I showed him how much I used and the products I used, which were both correct. Then he goes to put the pump back together, and something popped. He didn't wipe out the inside and there was a little piece of metal in the very back. So the cover to the pump broke. I had to have a new pump, covered under the Maintenance agreement, thankfully.

A different Technician came out later in the day and installed the new pump and was as nice as could be. Wish I had gotten the first Tech's name, I would ask he not come to my house again.

I just wonder if you Sears even read these reviews??????? I am so upset with Sears, their response of getting someone to my house to look at my dryer and then to repair It. I called on Oct 9 schedule for someone to come out and fix my drye. It was schedule Oct 19. During that time I was running back and forth to the laundry mat using my own gas to dry my clothes. Oct. 19 The repair man order 5 different parts to be rescedule to come back out Oct. 30 to repair the dryer. .. So again I am running back and forth to the laundry mat and using my own gas to dry my clothes. I called Sears regarding this many times and complaining about the timing. I Don"t buy from Sears.. Very UnHappy. You want me to give Sears a Star Rating before I can Save.. Are you Crazy!!!! I am giving a one star just to save my message. But you don't even deserve that.

I am so frustrated to spend more $$ on a refrigerator than I did my first car and have the ice maker continue to flood my kitchen. I think we are on our 5th service call and it flooded again one day after the so called repair. I waited 2 weeks for that repair and now another week out for this next hopeful repair. i used to be a huge Sears fan, but not so much anymore.

Sears Home Repair is a joke! 3 weeks waiting for my fridge to be fixed. They finally came and replaced the compressor and drier assy and it still doesn't work. They won't refund my money and won't come look at it for another week!.