Del Val Pools & Spas

We purchased our pool here, and purchased a replacement liner years after we purchased the pool. When we got the liner replaced we were surprised that our light was replaced and we never said we wanted a new light. We ended up having to pay for the new light and just swallowed that unecessary expense because they disposed of our old light with the old liner telling us it didn't work anymore. The light was working fine when we last closed our pool though. At the end of that season after the new liner and new light when we closed our pool we noticed that the new light was foggy inside and the screws were rusted. We took the light to Del Val and the girl behind the counter said she would replace it with a new one. We kept the new light in the box until this season. We installed it about a week ago when we opened our pool and in only 1 week that brand new light snapped in half and we saw the light at the bottom of our pool with bare wires hanging into our pool. We had to drain the pool and take the light back for a replacement. Brian the owner would not help us but stated we could buy a new light at a discount or buy a return valve and have no light and contact the manufacturer ourselves. We did not want to put any more money out for a new light because we never wanted this new light in the first place. And we didn't have our old light because they took our old light and disposed of it when they installed the new liner. We contacted the manufacturer and they told us it is Del Val's responsibility to honor the warranty and send it back to the distributor and replace the defective light. We called Brian back and informed him of that and he said he wasn't going to help us because my husband left a negative review online. I have to agree with the other reviews on here about Brian stating about how he is nice as can be when you are giving him money, but buyer beware if you have a problem.

I love Del Val! They service my pool and I get all of my supplies there. The girls at the counter are so nice and know everything! (Maybe I just think they do since I am not too good with chemicals) I get my water tested and they tell me exactly what to do... it's dummy proof.

Don't expect and help or callbacks with problems once they get your mom. They will duck you. I got an expensive pool here and there were problems with my yard. Could not get them on the phone. They are awful and would never recommend them.

Great Store and Customer Service



Del Val Pools and Spas in Turnersville was recommended to me by my friend that said this was the place to go if I needed anything for my hot tub and he was right. WOW…The Turnersville team is good! I scheduled an appointment to have my 2005 LA Spa fixed. Bryan showed up as scheduled yesterday and to work he went. Within minutes he diagnosed the problem, had the replacement part with him and my hot tub was up and running.



Also last summer, I had stopped in there to replace all my pillows that were beat up from normal wear and tear. They had everything I needed. I was in and out in less than 15 minutes. You can’t beat that!! I WILL absolutely recommend the Del Val Pools and Spas Turnersville team to everyone that wants extremely fast, friendly and professional service.

I would not recommend using Del Val in the Turnersville location. We purchased our hot tub from them about 6 months ago. We had a couple questions within the first month, we could not get them on the phone, I would leave messages and not receive a call back. I finally had to go into the store to catch one of the only two guys that can answer any questions. We are now having problems with our Spa again and it is the same thing. I am extremely dissatisfied with this company, all they want to do is sell the product. Even though they assure you that they will be readily available to assist you and to service your equipment under their warranty, until it comes time that they have to act on it.