Remodeling by Heartwood

Heartwood Remodeling should change it's name to Heartless Remodeling.



My wife and I deeply regret that we hired Warwick/Cranston Rhode Island's Heartwood Remodeling, it was by far the worst mistake we ever made. It was an extremely long and painful experience to say the very least. Anything that possibly could have gone wrong did go wrong. We were horrified at the lack of professionalism and workmanship by Heartwood Remodeling. We were disappointed to find out Steve Pelosi did not get the required permits, did the plumbing and is not a licensed plumber, and did the electrical but is not a licensed electrician. There were countless code violations that were found during the later inspections. Steve Pelosi calls his company "Heartwood Remodeling" but Steve himself showed no heart at all by not hiring a licensed electrician and endangering the lives of our two young children to save himself a few bucks. We hired Heartwood Remodeling to do a $40,000 kitchen and 1/2 bath remodel and we expected that for the $21,000 we paid Heartwood Remodeling that there would be an experienced work crew working on a regular basis. Unfortunately during our project the company Heartwood Remodeling really consisted of only Steve Pelosi and there was virtually no manpower at all. Steve proved to be nothing more than a slow working and skill challenged handyman who failed to even show up to work regularly, certainly not a professional business that we paid for and expected. On the rare occasion that there was somebody helping Steve, they tended have little to no experience and were usually elderly floor sweepers. It was clear very early on that our project was way over the head of Steve Pelosi of Heartwood Remodeling. We found it very hard to believe that Steve claimed to have 33 years experience because he constantly seemed confused and overwhelmed. We were disappointed Steve did not work Tuesdays because he is BNI member (a business networking group) which meets every Tuesday afternoon. The days he did work he would typically leave before 2:30. We finally filed a claim with the RI Contractors Board and a complaint with the Better Business Bureau on the 127th day of our still uncompleted project, 182 days from when we signed the contract because Heartwood Remodeling did not start for nearly two months (even though Steve said he would start soon and the contract stated he would star ASAP). For 114 days we had to wash our dishes in our bathtub while without a kitchen sink. For months we felt like hostages in our own home while every room was packed with boxes stacked to our ceilings. After the bathroom's plumbing was installed it took months to finally get the toilet installed, during which time a pungent sewage stench filled our home when the upstairs toilet or shower was used. After 90 days Steve took down his advertising sign in front of our house because he admitted he was embarrassed about how the job was not progressing. Steve lives five minutes away from us and he had our house key while we worked during the week so there is NO EXCUSE for the work not completed. It hurt to have to constantly have to speak of our contractor woes to our friends, family, neighbors, and co-workers who would inquire on a daily basis about the lack of work being done on our home and all the nightmare issues we were going through. It was such a helpless feeling to have given all our money to Steve Pelosi only to have him repeatedly not show up, work so painfully slow, and do such a sub par job. Thanks to Steve's apathetic negligence we are going to have to pay a fortune to finish the job, get it up to code, and fix as much of Steve's poor work as possible. Nobody deserves to go through the mental anguish that Steve Pelosi of Heartwood Remodeling caused our family.

We had a very bad experience with Steve Pelosi and Heartwood Remodeling.