Wellesley Mazda

I recently bought a CX-3 from Wellesley Mazda. It's a great car that economically makes sense for both city and highway driving. It offers me just the right amount of extra space. Not only am I very satisfied with my new car, but I enjoyed working with Mike! He greeted me with a smile and took time to answer any and all questions. Wellesely Mazda was accommodating and thorough:-) I'm a fan.

I am not new to purchasing a car however I am new to deceptive sales tactics used at the last minute in order to force me to buy a vehicle. If I wasn't an educated buyer, I could have been tricked into a bad deal with Wellesley Mazda. This dealership agreed with me on a price for a new Mazda and a price for my trade in. After making me wait for 3 hours to meet with the business manager, my sales rep then informed me that I was not eligible for the incentive financing offered by Mazda. During this three hour time frame, they took my deposit, they switched the plates from my old car to the new one, they even had the customer service manager meet with me. Yet, at the last minute, they leveraged a pressure style sales tactic to force me into a purchase. The GM didn't want to create a win-win situation and let me walk.



I am surprised this dealership has any positive ratings based on my experience. I will be sharing my feedback with others in my network who are considering purchasing a Mazda.



Best advice I can give someone who is working with this dealer is to skip the sales rep and manager and speak with the business manager early. Save yourself the hassle and get everything in writing up front.