Therapeutic Collaborative

We chose Therapeutic Collaborative because they accepted our insurance and their location was close to our house. Now I wish that we had chosen another place because we had a very bad experience with Therapeutic Collaborative.

Our biggest issue was their turnover of therapist. We had three therapists in a short period of time, not by our choice, but because they kept leaving. This makes it very difficult to build a relationship and trust. This proved to be an extreme waste of time and money. I can honestly say that we gained no benefit from their services.

Secondly, in my opinion, Therapeutic Collaboratives’ office staff is extremely poor compared to other doctors’ offices. They were very poor about returning calls and had a questionable way of collecting payment.

We were at the office in Wilder but I think that they also have offices elsewhere. If we are in need of this service again, I will avoid all of their offices or any office associated with them.

I worked for a company that worked with Therapeutic Collaborative, collaterally, on a regular basis. I have personally worked with majority of the staff. When you walk in the door, you immediately feel a welcome. It is friendly and a very clean environment. A lot of therapists that I have worked with before at other agencies are very re-active. However, every therapist that I have worked with at Therapeutic Collaborative has always shown a high interest in the client’s needs, and is very pro-active in regards to treatment in general. The front staff has always been polite when they have checked me in, and are very helpful when I need copies for our agency. From my experience, they have bent over backwards trying to help the clients that I specifically served, which is probably close to 100. I have never had a complaint from a parent that I work with who requested specifically to be transferred to a different agency or want to seek treatment somewhere else. I have a parent that drives 80 miles round trip (an hour and a half) for her son to get treated here, because she has also come to understand that it is the best place for her son to be seen, and that it is worth it. I personally refer people here all of the time, and prefer it over any other agency. On a final note, I have personally had the most success stories with families who are treated at this agency!

This is the best place to go if you are seeking therapeutic needs in the Northern Kentucky area. They not only have the best psychiatrists in the area, they also have a staff of wonderful therapists. The psychiatrists are allotted a short period of time with each patient when doing medication management (which is the same at any agency) however if you need additional time because of an specific situation, all of the staff are willing to take the extra time. They also have an emergency contact number on their voicemails, so you can notify them should something arise after hours. It is nice that there is someone that is willing to help you no matter what time or day it is. They have late appointments if needed, a great front desk staff who is prompt and friendly with requests, and a newly improved area to pick up prescriptions. Even the billing department is consistent, easily explainable, and friendly should a problem arise. There are males, females, and different types of therapy available. They are also very well educated on different local resources, should they benefit you or your family in addition to their services. They are willing to develop a treatment team for you and work collaterally with other agencies such as Impact. They are also willing to communicate with school staff or lawyers, if you requested. They are involved with a therapeutic based camp through the summer for children, that I feel is the best therapeutic camp in this area. I cannot say enough good things about Therapeutic Collaborative. Sometimes you might have to wait, but that comes along with any medical, mental, and hospital setting. Sometimes emergencies arise and someone else needs additional attention. I am more than willing to wait when this happens, because should that happen to me, I know I would receive the same attention in return!

I am 23, I have epilepsy and because of the medication i have had depression issues going on and dr. epply put me on lexapro. He does not spend time with you at all and is a jerk, however, kelly a psychologist there will make you feel like the most amazing person in the world after talking to her for an hour. I know its her job to make you feel better but she does not treat me like a patient, but a friend.