Stove and Flagworks

We have had a gas fireplace from here in our house for 3 months and it still doesn't work. The tech we have dealt with is nice but management is terrible about communication and shows no urgency to make it right. I feel like at this point I'm a nucience to them. If you are going to sell a product you should make sure you can stand behind it!

If you are looking for pellets but you didn't buy your stove here, forget it! The guy in Williston who was extremely bothered that we were even there, said he had pellets until we told him we didn't buy our stove there. Then he said he didn't have any to sell us. We wanted softwood LG pellets and he said no way. He did sell is one ton of premium hard wood but only because they other guy said to go ahead. Meanwhile there were so many pellets out back to cover a parking lot! Ridiculous that they can even market pellets to the public when they really don't sell to everyone.

Improper installation. Williston technician has been to my house 3 times and we still have nothing but problems. We've had water leaking in pipe, smoke filling the house, outside pipe cut too short (not to regulation) and now side of house is black. And our hearthstone cracked in less than a year. Do NOT do business with these folks.

Over price, lie to customers, very poor service, should not in business.