Lower Bucks Pediatrics PC

Toni the nurse is the reason this place is getting 5 stars from me. She treated my son for a painful ear infection and drained it. The infection was so bad that, she was wearing the material from my son's ear. Any person in the world, would have freaked out…Not Toni, she was cool as a cucumber and minimized the event.

I attempted to make a well visit appointment for my 8 year old child today (Feb 15, 2017), and I was told by the representative on the phone who stated her name was Ashley that my child's file was closed because they had attempted to schedule a well visit. Her last well visit was 8/2015. Well, it's feb 15, 2017 and I was attempting to make a well visit and the representative refused and even refused to set up a new patient registry. I asked to speak to a supervisor and she told me that the supervisor was busy on the phone and that I could not talk to her. I was in shock and could not understand why I could not setup a new account. I tried to inform her that I also work in healthcare and she decided to tell me that she have been a nurse at lower bucks pediatrics for 16 years and that is their policy. Fortunately, I was able to set up an appointment at another nearby pediatricians office. I am sorry Dr. Weinberg, but your employees don't care about your business. Your so-called employee Ashley do not care about your practice and patients. Yes, I have insurance for my daughter and always has.
Sincerely yours,
Disappointed parent and customer.