Wind Surf & Sail Pools Inc

I have never had a bad experience at Wind, Surf & Sail. I drive past a lot of others (who have ripped me off) to get here. The owner Kathy is very helpful, friendly and knows her business. Great well trained staff.

Terrible customer service!! The managers refuse to return a call. They ruined my pool like er I spent $2500 for. BEWARE!!!!

If you use these guys you are crazy. Worst customer service I have ever experienced. Big mistake giving them money up front for a liner replacement. Three weeks later they still never show to finish their work. I have had their blowers running on my electricity for five days now, noise is defining and they think it's normal.
Kathy and Phil lie everyday saying they will be out today and no one ever shows or call you even. I am now looking for a real company to finish before I loose the whole summer

If I could rate a ZERO I would.
I wish I would have read these first!
Said liner was ordered and was not. Had to send crew twice to measure.
Set appointment told they work till 8pm, two yoyo's show up say to drop off pump, install tomorrow, really after I stay home ALL day.
if you like heartburn and NO RESOLVE have fun here.
If you want a job to go smooth STAY AWAY...BEWARE!

DONE WITH Wind Surf & Sail! Made arrangements around the beginning of April for service on our pool for the first of May, today is May 25th and still NOTHING but excuses!!! There are a lot of pool stores in the area! We are no longer loyal customers, and will take our business elsewhere !

I am not going to waste any more time with this business, including going into detail about my experience on this post. Please see other posts. This company does not stand by their work. Excuses start before you are done trying to explain the problem. Do yourself a favor and look elsewhere.

For product And price no knowledge they are as good as any other place. But once to buy the pool forget customer service. Took three months to get my pool installed after run around a blaming the township for permits I call township to find out no permit was applied for. The following year the pool wall had a rusted and a pin size hole in it. Took them once again three months to fix it ( yet they sent a crew to open the pool and billed me be for they fixed the pool) this year issue with pool heat called for service on May 23rd was told two to three days. As of June 06 still no service and when ever I call they just say I'm on the list for today. Yet no one shows up and no one calls and when you bring that up they get real short and say if you want they will have a manager call you ( but the manager never does) so I have given them more than one shot over a couple seasons and it's the same pool customer service

Wind Surf & Sail installed our in ground pool. One day they just stopped showing up for work. They dug the hole for the pool with no consideration for our patio, grade of our back yard, and left me to fix the problem they created. I had to hire a landscape company to fix the mess that Wind Surf & Sail created and it cost me $40,000! I thought that since they were in business for over 30 years they would know what they're doing. If your even thinking of getting an in ground pool, believe me, you don't want to do business with this company.

Very dissatisfied. The employees don't seem to communicate with each other. Delivery of the pool table was very disorganized, they forgot to bring the felt for the table, lost the pockets, did not bring the kit or cues. They all say someone else is handling it, but they don't seem to know what the order called for. The gal that answered the phone & took the message said the manager was on the floor talking to a customer but would call back, another employee called back & said the manager is out of town at a funeral..... we have the table and nothing else. Guess we need to go elswhere. NEVER would I recommend this place. The installer was very helpful, he does not work for Wind Surf & Sale though.

This company has been around for a long long time, obviously they are doing something right to have the business they do and the location they have.



I am shopping for a pool right now and have had 2 companies out recently, the one guy talked about all the other pool companies and basically ran them down he went on and on about his experience, which he looks like a young boy, how much experience can he have seeing the business was registered in 2011, anyway we scratched him off the list as soon as he told us what everyone else does wrong!



Wind Surf gave us a quote and we really liked the guy, seems straight up and knows Vinyl Liner Pool Construction better than the 2 others we have had out. We have spoke to several of their past customers and all seem very happy with their inground liner pools. WE are very excited to get a new pool installed by them and feel very comfortable in our choice.