Loving Hearts Child Care & Development Center

I was there for 7 weeks. From day one I had issues. Right from the beginning the gentlemen who introduced me to the facility was rude and gave me no information. You could tell he didn't like his job and even asked me about the place I had come from and if they were hiring. He was only there a couple more days after that, but I didn't get any orientation or paperwork. He didn't even ask for papers for my daughter. I brought them in on my own assuming they must at least need her shot records? The first week she was there she was bitten so bad it broke the skin. Also in that first week I noticed her diaper soaked when she came home. So I put a mark with a sharpie on her diaper the next day and when she got home she still had the same diaper on! I talked to the teacher in her room and she said she would do something about it, but again the next day, the same thing!! There is no order, no accountability here. The managers are never there and never available to talk with you. Most of the girls that work there are not polite and don't seem like they are passionate about kids. They will look at you pull up and wait till you have to beat on the window to be let in while you stand in the cold. Then they will take their time walking to let you in. I have had a lot of complaints and so they have been especially impolite with me and my husband. I should have pulled her out, but I kept going while I was looking for another place. And she had made a little friend so I thought she would be ok until I could find somewhere else. Then she came home with a nasty bloody scratch on her bottom. It was obvious this was from her getting her diaper changed and someone with long nails not being gentle. I took a picture and went in the next morning to talk to someone in charge. But of course there was no one. Then that same night they sent a note home saying the scratch had happened that day and my daughter had done it. Clearly they were trying to cover their tracks because I had the photo dated the night before. A few weeks later my husband tells me that the girl working in the evening was very rude to him and told him until he paid his balance our daughter couldn't come back. He then produces a $900 dollar invoice. I was in disbelief. Not only is this place so disorganized that they don't know someone would owe them 7 back weeks of pay, but they don't keep records or organize the money I do give them. I had to go back and get all my receipts and bring them in. This was unreal to me. I am a property manager of 240 apartments. I have to keep track of large amounts of money, residents and complaints, maintenance and a myriad of other things on any given day. You have a system when it comes to money. There is never management here. I think they want a business without having to work at all for it. The last straw happened this morning. This was so beyond disbelief. I went to drop my daughter off and they told me I couldn't bring her for a week because I hadn't filled out a schedule. I couldn't believe what I was hearing. I had to be to court for my job in an hour and now I am being told I don't have child care. I was so upset. They are jeopardizing my livelihood with this. I didn't know we even had to have a schedule. She said I should have known it was in my handbook. Well I never got one. She said well its on the wall. Who has time to read a wall? I haven't been doing this from the beginning. No one ever told me this was so important to do that I would be told one morning I can't even take my child to daycare. No communication, no organization and zero customer service or care. Trust me, The unprofessionalism of this establishment and the care they give the children is deplorable. Please, stay as far away from this place as possible. They don't care about the kids at all. They pay the workers horribly so they don't have good care. These people are terrible. As a manager, I am shocked by how poorly this place is run. They shouldn't be in business at all.

The daycare looks nice and is clean majority of time that my kids are there. However, there was a lot of issues when it came to billing. I was told more than once for two months that I had a past due bill, each time I asked what was the amount no one could tell. They told me the owner would have to tell me and it took forever for me to even get in touch with her. After a while she told me not to worry about it and just gave me a current bill. The main reason I came to this daycare was because they were 24 hrs, without any notice she switched back to her regulars hours and that put me a tight situation. A few months later she decided to shorten the hours of operation even more and I had to go look for another daycare and then she changed her mind. The owner is very nice but very unprofessional and unpredictable. They come out with all kinds a rules that you were never told about and the managers are always quitting. And once they quit the owner finally decides to show up. The staff is okay. You have some really good ones and some not so good. I have seen so many people quit this past year, that I began to become concerned. Right now there is only two people left that my kids like and I don't like the odds so I'm in the process of looking for another daycare. All I can say is be careful.

OMG!!!! The owner is very unorganized and unprofessional!!!! I feel like she treated me as a dollar sign. You set up appointments with her and she doesn't show up, No phone call to re-schedule or even apologize. You can call her for MONTHS and you will never get a reply, You just get the "she will call you back" Or "I told her the message" but let you owe some money you get a written notice ASAP! The teachers was teaching the children but a bunch of mothers including me was complaining about how their child is coming home with diaper rashes. Turns out they only check your child diaper or pull up every 2 hours which explains the diaper rashes and that is very unsanitary!! If you were trying to potty train your child poor child would be confused!! and obviously they were not trying to help with the potty training, most likely wasn't asking your child does he or she have to go to the potty. I knew my child wasn't getting changed regularly because I counted the number of diapers then pull ups I sent daily and only 1 or 2 was missing when I picked my child up SMH! The older kids listens to music that isn't ideal for the younger kids so the younger kids are exposed to such music & dancing. They provide meals which is good BUT my child eats sweets everyday for breakfast like a pop tart or just jelly toast. I don't think that is a healthy breakfast at all!! They also had a problem with letting my child have access to my Childs cup throughout the hot summer days! Every time my child came home my child was thirsty, drinking like my child didn't have a drink all day! I found out my child barley did because whatever was in my Childs cup when I dropped my child off it was in my Childs cup when I picked my child up! I feel like I pay WAY TOO MUCH as a single mom for all this to be going on. I understand daycares are not perfect but this is unacceptable!! I do not recommend this daycare to a child that is not potty trained or can not speak well enough for your child to tell you what has been going on! This daycare is a prime example of don't judge a book by its cover!! Its looks nice but what goes on is not!! FYI My child has been going here for almost a year and I have NEVER met the owner although I have set up plenty of meeting to do so!! I'm not trying to bash this daycare, Just letting people know how my experience went. If they get these issues under control they would get a 5 star!

The daycare itself is beautiful and the teachers are amazing with the children. The owner is very unorganized. Instead of giving out bills weekly she gives them out on a monthly basis and they are incorrect

Safe, Clean & professional. This place really loves children. The staff is professional and they actually teach children through out the day. The hours are great and price is reasonable. They also accept state aid... Love it here...