Valley Central Veterinary Referral and Emergency Center

OK place very clean. Open

I recently took my wonderful cat here. I regret that part of her last hours was spent suffering in the black hole behind their locked beige doors and away from me.

When I brought her in, I had a feeling she had started the process of passing away. I just wanted to make sure, and also to assure that I could at the least make it comfortable. The Vet and a truly heartless and terrible nurse with the initials TW used my cats condition to try to extort almost 3 grand from me. When they approached me with their life saving services they admitted they only managed to do a chem panel and put her in an oxygen tank. They never x-rayed her or performed an ultra sound on her abdomen which they stated was swollen and bruised. When I denied these "life saving services" because I knew it would only extend her pain, they immediately pulled her off of the oxygen (apparently) and then proceeded to guilt tripped for me next two hours. They made statements that my choice would kill my cat more than five times. The nurse/invoice creator was kind of enough to try to pawn a credit card application on me to pay for their services I denied this too. When I asked for her back to take her home and let her pass in her own bed, they made me wait another hour and half. During that time TW decided decided to talk about me and my decision on the other side of the door in my room. She called me names including heartless and cruel.

We final received my baby back half shaven and even more exhausted and they made wait another half hour in the room for my invoice for their services. Finally we decided to go out to the entry room were found TW chatting it up with other people about how cute their puppy was and her puppy or cat or whatever beast she owns. Once she spotted us, she quickly went over their discharge then shuffled back for our discharge papers shaking her head and made us wait another half hour. After which she shuffled back in sat next to my girlfriend and in speaker phone volume stated that by allowing the Vet and ER to discharge my cat I'm killing her. I was embarrassed and heart broken.

I regret bringing my cat here. They are not caring, loving or kind. The sicker the animal the bigger the dollar signs for them and the better they meet whatever trumped up quota they need to meet. If I could give them no stars I would. I'm even thinking about reporting them to PETA for animal cruelty as all treatments were done behind those hideous beige doors.

Oh yeah, they charged me $400 dollar for a Chem Panel, steroid shot and a catheter. They didn't even bother putting a saline line in before performing blood tests, as I told them she had eaten or drank all day.

Dr. Ron and his team took excellent care of our dog. They treated him as if he was one of their own. We returned from vacation to find our dog, who was perfectly healthy when we left, with a very serious infection and there was a concern at first that he would lose his leg. In a matter of days, Dr. Ron had our dog on his way to a full recovery. Along the way, Valley Central gave us daily updates on our dog’s progress and were kind enough to send pictures of him while he was in their care.

Dr. Ron and his team brought our dog back from the brink and we are forever grateful for everything they did for our pup. No bones about it, Valley Central is pawsitively the best!

We recently had to take our dog Oreo to Valley Central for an ultrasound. I was amazed at the great care we received from the entire staff. Dr. Ron did the ultrasound and immediately after meeting him to discuss the results I knew we were in great hands. His detailed explanation of what he found made it very easy for me to understand what was going on with Oreo. I wish Dr. Ron could be our normal Vet but they only do specialty care there. I would also like to point out that during my time there I saw the practice manager Trish taking the time to talk to the pets and pet parents to make them feel more comfortable and welcome at the facility. I can assure you Valley Central will treat you and your pet like you are family.

Dr. Carlos Hodges and his friendly staff are without hesitation the place to go with your pet. My golden retriever puppy has been dealing with panosteitis (canine version of growing pains) and he eventually was diagnosed with elbow dysplasia. My vet suggested going to Dr. Hodges. I drive an hour and a half to this facility because I know that they're the best. (I have another clinic less than 5 minutes from my house.) There's a reason I came to Valley Central, my vet trusts him with her animals, and now I know why. My Gus had his first surgery and it was a huge success. He is way ahead of schedule with his healing progress and that's because Dr. Carlos is amazingly talented. I also opted for the stem cell procedure. He goes for his second elbow next week and I am assured they will do everything for my boy.
It is disappointing to see the negative reviews here. I have to tell you that I am quite particular with who takes care of my animals. I'm sorry for those of you who have experienced the loss of your pets. I know that all of his staff and doctors go above and beyond for all the animals that enter this facility.
Keep in mind this is an emergency clinic too. Unfortunately in an emergency situation not all animals can be saved. And, in this day and age everything is expensive. I knew my baby was getting the best care he could possibly get being here. Tamara, Barbie, Jessica, Rafe and everyone else who works here were all professional and compassionate every time I have come or called. Thank you for everything you guys do!

I am sorry to hear about the people who had negative experiences at the Valley Central Emergency Veterinarian but I have experienced nothing less than professionalism amongst the staff and pure compassion from Dr. Ron and Dr. Carlos. It was never about the money but the wellness of my babies, Tom and Jerry. Dr. Ron and Dr. Carlos are both very knowledgeable and always they both took the time to explain every step or procedure to me to ensure I understood what my babies were going through. To read that Dr. Ron is only about the money is so far from the truth. He accommodated me in so many ways that I don't know if I can do enough to repay him for his kindness and generosity. He and his staff took great care of Tom and Jerry to their last days and they were very sympathetic when it came time for me to bid farewell to my babies. That wasn't the end, to my surprise, I received a condolence package signed by Dr. Ron and his staff. Overall. It's a matter of opinion, I would refer my friends and family and others to Valley Central.

Dr. Ronald Hodges saved my dog's life. He removed a foreign object (Some kind of plastic piece) from her intestines. He is an amazing Doctor, Valley Central is a great place, very nice staff. I am so very thankful a friend recommended them to me or my dog would not be here. It's been 2 years since her surgery and she is doing great.

I have been going to Dr. Ron and Dr. Carlos for 10 years. They took exceptional and Pamtastic care of my dog Pammy Lee. They are the best doggie doctors on Plane Pam.

Excellent team of doctors and nurses. We were completely satisfied and extremely happy with our decision to take our dog to Valley Central, and absolutely would come back again.

Doctor Ron Hodges and the staff at Valley Central are the best. Very caring and compassionate. State of the art equipment. They saved the life of my one dog and kept her alive for another 3 1/2 years. Love them!